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Sale ends 12/31/2015

Customer Service

     
     

Order & Payment


RockTheseSocks.com Payment Options


There are several payment options available on our site. We accept Visa, MasterCard, American Express and PayPal, as well as various local debit cards and invoicing options. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed and approved.


Security


All transactions are handled by Authorize.net payment services. Your credit card number is sent by an encrypted connection to your bank



Your RockTheseSocks.com


Your order will be processed within two working day after it has been placed. After your order has been placed, you will receive a confirmation email including pricing and purchase details.


Prices, Customs, and Currencies


The prices you see are specified next to our socks. They exclude eventual shipping charges, which are calculated and added at checkout.

Our socks are distributed from our warehouse in Chicago, IL USA. We do not take responsibility for custom charges outside of the USA.

RockTheseSocks.com is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency.

 
     

Shipping


RockTheseSocks.com Delivery Time


We do our very best to ensure that you receive your socks as fast as possible.

United States shipping time is 2-5 business days after order processing.

In the e-mail with your order confirmation you will also find your order number, save this for quick customer service if you should have any problems with your order.


RockTheseSocks.com Shipping Charges


Shipping is free when you order two or more products. If you order less than that, a total shipping charge of $ 7 will be added to your order.


Further Questions Regarding Shipping

If you have a question concerning your delivery, please contact us by using our contact form.
 
     

About The Site


The Colors of the Socks


We photograph all our socks with the intention of getting a picture as representative to the original socks as possible. Sometimes computer screens and screen settings vary, so we cannot guarantee that the socks on your screen will look identical to the socks in your hand. However, the difference is usually barely noticeable and the socks still look great.


Supported Web Browsers


Our site works with most web browsers. Should you encounter any problems, we recommend that you try Mozilla Firefox, Explorer or Chrome.


Socks and Cookies


In order for you to be able to purchase our RockTheseSocks, your web browser must allow cookies. These cookies are small text files that are temporarily saved on your computer to enable the technical backbone of our site to work (this keeps items in your shopping cart as you browse the site). Our cookies do not store any personal data.


Privacy

When placing your order, you will be asked to submit some personal data. This information will not be sent to a third party – we do, however, need to provide our distributor with your address so they can deliver your socks to you.

   
   

Returns And Exchanges


Returns and Exchange Policy


You have the right to exchange or return socks (for a full refund) within 7 days of receiving them. The socks have to be unused with labels and packaging intact. When you return or exchange socks, you must cover shipping charges. As soon as we receive them, we will exchange your socks or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. Orders which received free shipping will have the $7 shipping cost added to their order.

We do not take responsibility for any socks lost during the return shipping.


How to Return or Exchange Socks


Contact us and state your order number, which socks you wish to return and the reason for the return (it helps us to make our socks better). Then we will contact you with the proper instructions.

If you do not contact us before returning the socks, you run the risk of not receiving your refund or exchange. We do not take responsibility for any lost packages.

   
     

Complaints


RockTheseSocks.com Complaint Policy


Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to rectify our mistake. You will be provided with new socks or a refund, depending on your wish. Remember to use a scissor when opening the socks.


How to File a Complaint about our Socks


To file a complaint, please contact us here. Kindly state your order number and your complaint and we will get back to you.

   
     

FAQ


Below you will find answers to the most common questions regarding RockTheseSocks.com and our web page.

Are there different models for men, women and kids?


Almost all of our socks are designed for a women's foot. 


Happy Socks Shipping Charges

Shipping is free when you order two or more products. If you order less than that, a total shipping charge of 7 USD will be added to your order.


Can I return or exchange the socks that I have ordered?

"Of course! Within 7 days of receiving the socks, you may return them for a full refund or exchange them for another pair as long as they are unused, with labels and packaging intact. Here you can read more about returns and exchanges.

During our final sale we have a no returns and no exchanges policy on all our discount products. "


Are all socks on the website in stock?

All of our current collection socks are displayed on the website. If a pair is out of stock, this will be stated on the product’s page.


What is the delivery time for your socks?

We do our very best to ensure that you receive your socks as fast as possible. Delivery times can be longer during final sales or before Christmas (December)

United States: 2-5 business days.

Happy Socks uses United States Postal Service or FedEx for all of our deliveries. 


How do I pay for the socks?


There are several payment options available on our site. We accept Visa, MasterCard, and American Express.

You can find more information regarding Order & Payment here.



What is the quality of your socks? How should I wash them?


We work hard to ensure that our socks are of the highest quality possible. However, every sock does have a life cycle and does not uphold forever. Remember to use a scissor when removing the label. We recomend that you machine wash the socks in cold water and allow them to hang dry. Our socks are NOT intended to be worn with shoes.


What happens if I get damaged or wrongly packaged socks?


Should you receive a delivery containing damaged or wrongly packaged socks, we will cover all shipping charges and do everything we can to correct our mistake. You will be provided with new socks or a refund, depending on your wish. Read more about how we handle complaints in the Complaints section on this page. When putting on your brand new pair of Rock These Socks, please take time to cut the thread on the label instead of ripping it off, as this will damage the socks.

If you can’t find the answer to your question in the FAQ, you are more than welcome to get in touch with us!